onbet's Privacy Policy
The security of your personal information is our top priority — we protect your privacy through SSL encryption and strict data policies.
This Privacy Policy ("Policy") has been prepared on behalf of the onbet platform ("we", "our", or "onbet"). It explains what information we collect when you use our website and services, how we use that information, and under what circumstances we may share it with third parties. By using our services, you agree to the terms described in this Policy.
1. Information We Collect
Information You Provide Directly
When you create an account on onbet, make financial transactions, or contact us, we may collect the following information:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- Documents required for identity verification
- Payment information — bKash, Nagad, Rocket, or Upay account numbers
Automatically Collected Information
When you visit our platform, certain technical information may be automatically collected from your device and browser, such as:
- IP address and device identifier
- Browser type and operating system
- Pages visited and session duration
- Referral source (which site you came from)
- Information obtained from cookies and similar tracking technologies
Transaction and Gaming Information
As a record of your activity on the platform, we store: deposit and withdrawal history, bet details, bonus and promotion usage information, and account settings change logs.
2. Purpose of Data Use
Service Operation and Improvement
onbet primarily uses the collected information for the following purposes:
- Account registration, verification, and management
- Processing deposit and withdrawal transactions
- Awarding bonuses and rewards
- Platform security and fraud prevention
- Providing customer support and resolving complaints
- Analysing and improving platform performance
Communication and Notifications
With your consent or as required by contract, we may contact you — such as for account-related notifications, transaction confirmation messages, and responsible gaming information. Marketing communications are sent only with your explicit consent and you may opt out at any time.
Legal and Regulatory Obligations
In some cases we may be required to process information to fulfil legal obligations, such as anti-money laundering (AML) compliance, fraud investigations, or providing information under a court order.
3. Sharing Information with Third Parties
Service Providers
onbet uses certain trusted third-party services that help operate our platform. These parties receive only the amount of information necessary to perform their specific tasks. This includes payment processors, identity verification services, and technology infrastructure providers.
Cases Where We Do Not Share Information
We never sell, rent, or exchange your personal information. We do not send your information to third-party marketers. Information may be shared with third parties only in the following circumstances:
- With your explicit written consent
- To meet legal or regulatory requirements
- At the request of law enforcement agencies investigating fraud or deception
- In the event of a change to onbet's business structure (if applicable)
Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi follow their own privacy policies. Your gaming information with onbet is used solely for the purpose of operating the games.
4. Cookie Policy
What Cookies Are and How We Use Them
Cookies are small text files stored in your browser. onbet uses the following types of cookies:
- Essential Cookies: Essential for managing sessions and maintaining login status.
- Functional Cookies: For remembering your preferences and settings.
- Analytics Cookies: For analysing site usage statistics — your identity is not revealed through these.
Cookie Controls
You can disable or delete cookies at any time from your browser settings. Please note, however, that disabling certain essential cookies may affect core platform functionality, such as staying logged in or completing payments.
5. Data Security Measures
Technical Safeguards
onbet takes industry-standard technical measures to keep your information secure:
- SSL/TLS encryption technology for all data transmission
- Passwords stored using secure hashing algorithms
- Firewall and security monitoring to prevent unauthorised access
- Regular security audits and vulnerability testing
- Employee data access controls based on the principle of least privilege
Response to a Data Breach
If a data security breach occurs, onbet will act promptly. Affected users will be notified in a timely manner and every effort will be made to mitigate harm. However, no method of transmitting information over the internet can guarantee complete security — we acknowledge this honestly.
6. Data Retention Period
Data for Active Accounts
All information necessary for providing the service is retained for as long as your account is active. Transaction records are kept for a defined period as required for legal and financial auditing purposes.
After Account Closure
Even after an account is closed or cancelled, we may be required to retain certain information for a specific period to meet regulatory and legal obligations. Once that period ends, the information is securely deleted or anonymised.
7. Your Rights and Controls
Right to Access Information
You may request a copy of the personal information we hold about you. Contact our support team and we will provide it within a reasonable time.
Right to Correct Information
If the information we hold about you is inaccurate or incomplete, you may request a correction. You can also update some information directly from your account settings.
Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may be essential for us to retain due to legal or contractual obligations.
Right to Object to Processing
You may object at any time to the processing of your information for marketing communications. We will stop that activity immediately.
8. Protection of Minors
Age Restriction
onbet is for users aged 21 and above only. We do not knowingly collect personal information from minors. Age verification is mandatory at the time of account registration. If we are informed that information from a minor has been collected, we will delete it immediately and close the associated account.
9. Changes to the Privacy Policy
Updates and Notifications
onbet may update this Privacy Policy from time to time. For significant changes, we will notify you via your registered email or through a notification on the platform. Continued use of the platform after changes have been made will be considered as your acceptance of the revised policy.
Previous Versions
Our support team can provide a brief summary of a previous version of this policy upon request. The latest version displayed on this page is always the one in effect.
10. Contact Us
If you have any questions or comments about this Privacy Policy, or any requests regarding your information, please contact the onbet support team. We are ready to assist in both Bengali and English.
Email: [email protected]
Live Chat: 24/7 direct support
Language: Bengali and English
For information-related requests, identity verification may be required, which is done solely for the security of your information.