Can a family member request self-exclusion on my behalf?

In general, the account holder must make the request themselves, but if someone is concerned about a person they know, please contact support@onbet.wiki. Our support team will consider the situation and do their best to provide the most appropriate assistance.

For ages 21+

Play responsibly, enjoy the experience

onbet believes gaming should be a healthy part of entertainment — never a source of stress or problems. Your protection is our top priority.

Why is responsible gaming important?

Online betting and casino gaming is a popular source of enjoyment for millions of people. However, like any form of entertainment, it needs to be enjoyed in a controlled way. At onbet, we want every player to have a safe, healthy, and enjoyable experience.

Responsible gaming means setting your own limits, seeing entertainment as entertainment, and having the courage to seek help when needed. Gaming is most enjoyable when you stay in control. onbet stands by your side on this journey — with the right tools, information, and support.

Remember: Gaming at onbet is for entertainment purposes only. There is no guarantee of winning, and gaming should never be considered a regular source of income.

onbet's Protection Tools

We provide a number of effective tools to keep your gaming experience controlled and enjoyable.

Set Deposit Limits

You can set your own maximum daily, weekly, or monthly deposit limit. This helps you stay within a set budget and is effective for avoiding overspending.

Break (Time-Out) Feature

If you feel you need a break, temporarily close your account for a set period of time. It is possible to take a break ranging from one week up to one month.

Self-Exclusion

If you feel that gaming is having a negative impact on your life, apply to permanently close your account long-term through self-exclusion.

Time Tracking Alerts

It can be hard to keep track of how long you have been playing. onbet's time tracking reminders regularly remind you to take a break.

Set Wagering Limits

Set in advance the maximum amount you can wager over a given period of time. This reduces the risk of placing large bets on impulse.

24/7 Support

Contact us via live chat or email at any time of day or night with any concerns. Our support team is ready to assist in both Bengali and English.

Age Restrictions and Policy

For ages 21 and above only

The minimum age requirement to open an account and participate in any form of gaming at onbet is 21 years. This is both a legal obligation and our ethical responsibility. Protecting minors from gaming is part of our commitment.

We confirm through verification that only adults are using our platform. If you have children or young family members at home, we recommend using parental control software on your device.

Warning: If you suspect that an underage person is using our platform, please notify us immediately at [email protected].

Healthy Gaming Habits

Responsible gaming is not just about setting limits — it is a mindset. Keeping the following principles in mind will keep gaming enjoyable at all times:

Only play with money you can afford to lose.
See gaming as entertainment, not as a way to earn money.
Set a time and money budget before playing and stick to it.
Avoid the temptation to place bigger bets to chase losses.
Do not play games while under the influence of alcohol or any other substance.
Take regular breaks — refresh both your body and mind.
Always give priority to family, friends, and your career.

Signs of Problem Gaming

Assess yourself or someone close to you. If any of the signs below seem to apply, do not hesitate to seek help.

Stress and Restlessness

Feeling anxious, angry, or restless when unable to play.

Financial Problems

Borrowing money for gaming or spending funds meant for essential expenses.

Hiding Behavior

Hiding your gaming habits from family or friends, or lying about them.

Excessive Time Use

Spending more time gaming than planned and being unable to stop.

Chasing Losses

Feeling the urge to repeatedly place bigger bets to win back lost money.

Disruption to Daily Life

Work, studies, or family relationships being damaged because of gaming.

Seeking help is a sign of strength

If you see any of the above signs in yourself or someone close to you, please contact onbet's support team. Our team will help guide you in the right direction with complete confidentiality.

How to Use the Protection Tools?

After logging in to onbet, go to your account settings and find the "Responsible Gaming" section where all these tools are available. A brief description of how to use each tool is given below:

Set a Deposit Limit

Account Settings → Responsible Gaming → Deposit Limit → Select your preferred duration and amount. Changes may take up to 24 hours to come into effect, but reductions take effect immediately.

Take a Time-Out

Account Settings → Responsible Gaming → Break → Choose your preferred duration (1 week, 2 weeks, or 1 month). Your account will not be active during this time.

Apply for Self-Exclusion

If you want to close your account long-term, contact us via live chat or at [email protected]. Our support team will assist you through the entire process.

Contact Us for Help

At onbet we believe that seeking help is not a weakness — it is a sign of courage. Our support team is ready for you seven days a week, 24 hours a day. Whether it is any concern about gaming, help using our tools, or closing your account — we are here for all of it.

Live Chat Support

Contact us via live chat for immediate assistance. Our trained support representatives are able to help in both Bengali and English.

Email Support

Write to us by email for detailed questions or to apply for self-exclusion. We try to respond as quickly as possible.

[email protected]

Frequently Asked Questions

If you are spending more time or money on gaming than you planned, prioritizing gaming over family or work, repeatedly playing to chase losses, or feeling anxious about gaming — these are warning signs. In this situation, contact onbet's support or use the self-exclusion tool.

Yes. Any eligible balance in your account at the time your self-exclusion request is processed remains withdrawable. Contact our support team via live chat or email for more details.

Lowering a deposit limit takes effect immediately. However, increasing a limit is a slower process — it can take up to 24 hours to come into effect. This delay is intentional, so there is no opportunity to make decisions based on emotion.

During a time-out you will not be able to log in to your account, so you will not be able to participate in any promotional offers during that period. Keep in mind — your mental and financial wellbeing is worth far more than any bonus.

In general, the account holder must make the request themselves, but if someone is concerned about a person they know, please contact [email protected]. Our support team will consider the situation and do their best to provide the most appropriate assistance.

The minimum age to open an account and participate in gaming at onbet is 21. We verify age during account verification. If any underage person opens an account on our platform, it will be closed and any deposited funds will not be returned.